(Link to the article: https://aka.ms/HowMicrosoftUsesPowerPlatform)
January 2024: Microsoft Power Platform by the Numbers:
- Power Automate has 33 million users every month with a remarkable 50 percent increase compared to last year. (Source)
- Over 350,000 organizations depend on Power Automate every month. (Source)
- More than 10 million monthly users engaging with the platform regularly. Making it a favored choice, among businesses. (Source)
- 63 thousand organizations have already benefited from using Power Platform and Dynamics Copilot features. (Source)
Microsoft Power Platform
“How Microsoft Utilizes the Power Platform?”
This article explores how Microsoft is using the Power Platform to simplify operations and tackle business issues while enhancing efficiency and fostering innovation across the company.
How Microsoft Uses the Power Platform-
Please Note: The details presented in this article rely upon resources as of the publication date and are appropriately referenced. While precise when droughted changes, in Microsoft’s activities may result in certain aspects being outdated or not entirely representing the situation.
1) Rev Ops: Using Power Automate & AI Builder to Process Revenue
Microsoft has managed to save, around $15 million in expenses and cut processing time by 71% thanks to Power Automate RPA technology.
Revenue processing, at Microsoft includes managing operations in 13 business units spanning 257 regions and territories annually handling 18 million emails and 2.5 million transactions to generate over $100 billion in revenue each year. 4 000 BPO agents working from Regional Operation Centers (ROCs) are responsible, for overseeing the contracts and transactions that fuel these operations.
Microsoft mainly contracts out its business operations to vendors in regions of the world to showcase its global presence.
- Engage in transactions, handle inquiries using the network of 3800 agents worldwide.
- Overseeing 2.5 million transactions and inquiries annually.
- Supervise the handling of 18 million email messages every year.
- It functions in multiple languages, spans 257 countries/regions.
- Ensure the enforcement and upkeep of more than 90 compliance measures mandated by regulations like GDPR and Sarbanes-Oxley Act of 2002 (SOX) in addition to a range of privacy regulations and tax policies.
Microsoft Revenue Processing
Microsoft has enhanced its revenue processing procedures by utilizing Power Automate. A low code platform intended for data analysis and app development that also supports business process automation solutions. With the help of the robotic process automation (RPA) which automates tasks, for systems without APIs in place at Microsoft has managed to decrease efforts considerably while lowering the occurrence of errors made by humans and decreasing compliance risks, for its business process outsourcing (BPO).
Power Automate | Process Advisor
Robotic Process Automation (also known as RPA ) works by recording the tasks carried out by BPO agents during activities such as scanning documents validating data and entering data into systems. By using AI Builder, a component within the Power Platform it utilizes optical character recognition (OCR ). Form processing to extract and confirm the required information, from these documents. Subsequently a business rules engine automates the data entry procedure, for legacy systems.
The following are some effects of Power Automate RPA on Microsoft:
- We managed to decrease the time by 71% resulting in an estimated cost savings of $15 million, within the two to three years.
- 40 percent of case management duties have been automated in 14 business divisions, at Microsoft.
- BPO agents can focus on tasks that add value and comply with regulations thanks to workflows, in place.
2) Sales: Using Power Apps for Account Planning
The team, in charge of Business Process and Tools at Microsoft’s Worldwide Global Sales and Marketing Operations (WW GSMO), used Microsoft Power Platform to change how they plan for accounts in large-scale businesses with a total annual revenue surpassing $80 billion dollars. The solution uses Power Apps, Power Automate, Power BI, Common Data Service, Azure SQL, Office 365, Microsoft Stream, LinkedIn, Dynamics 365, Azure workloads, and marketing automation with Power Platform.
Microsoft Power Apps
The Sales Account Planning Power App simplifies the task of developing and revising sales strategies for sellers to save time and energy while providing information and transparency, for sales executives.
The following are some effects of utilizing the Power Platform solution:
- A more effective method of planning accounts to save time and resources for Microsoft and its clients alike.
- Crafting a cohesive strategy that covers all aspects of the customers experience while showcasing the unique benefits of Microsoft’s offerings.
- Strengthened coordination among Microsoft sales teams virtual teams (v-Teams) leaders and clients.
3) Marketing: Microsoft Power Automate increases the effectiveness of marketing activities.
The Commercial Marketing Division, at Microsoft is powered by the Global Demand Center (GDC) which utilizes AI and machine learning to create leads and foster customer connections.
By utilizing the Power Automate tool from Microsofts Power Platform GDC effortlessly blends its systems, with cloud services to automate various tasks and processes seamlessly. Furthermore the AI Builder functionality of the platform provides capabilities such as optical character recognition (OCR) and forms processing facilitating the extraction and verification of information from invoices and purchase orders. This approach helps to streamline tasks decrease errors and address compliance issues, for GDCs operations team effectively.
Microsoft Power Automate
By integrating Power Automate into their Market processes, at GDC the team has effectively saved thousands of staff hours. Lessened their reliance on suppliers. This strategic decision positions them well to reach their goal of sustaining productivity levels while decreasing expenses and time devoted to manual duties by 26%.
4) HR: Microsoft’s AskHR manages over a million queries annually by leveraging Power Platform.
Microsofts AskHR represents an, in house employee engagement tool created by the Microsoft Digital Employee Experience (MDEE) designed to address HR queries and oversee cases.
The collaboration between Dynamics 365 and Microsoft Power Platform has transformed how AskHR, at Microsoft interacts with. Assists employees using this platform.
Microsoft has witnessed notable progress in a number of employee engagement and HR efficiency sectors, such as:
- We have successfully decreased the time it takes to resolve cases by 18 hours, per case through the use of automated routing and sharing data effectively.
- Our team and consultant satisfaction ratings have increased by 10% according to the NSAT data analysis results.
- Adviser efficiency has increased, with advisers spending 12 minutes less on each case than before the AskHR initiative began.
- Achieving rates of fixing issues on the attempt is crucial for us with our success rate, in resolving or closing cases during initial contact currently standing at 29 percent.
5) Modernization of Content Management
Microsoft’s Inside Track group utilized the Microsoft Power Platform to enhance their websites content management system and enable business process automation with Power Platform. This update improved performance, enlarged scalability, enforced compliance and promoted collaboration. The enhancements benefit both expert developers and professional developers.The piece also provides recommendations and helpful advice, on utilizing the Microsoft Power Platform to update systems and encourage business advancement.
The following were part of the switch from the old to the new system:
- We took advantage of the chance to move our information, from SharePoint and Microsoft Excel to a SQL database. Although the majority of the data shifted seamlessly our team had to ensure synchronization throughout the testing period. To accomplish this task we made use of Microsoft Power Automate to keep updates consistent between the system and the new one well as manage any required data conversions.
- Transition from a Custom SharePoint User Interface to Microsoft Power Apps involved keeping the interface for users while adapting functions like multi select combo boxes and searching for multiple individuals within the organization in a new way, on Power Apps platform using customized views and low code solutions where needed.
- Peyton and the team found it easy to switch their workflows to Microsoft Power Automate as it seamlessly connects with their existing platforms.They’ve also benefited from the enhanced capabilities of running stored procedures, in SQL to meet their automation needs flexibly.
- The migration faced its challenge here as we had to deal with a volume of old data, from the previous system that needed to be completely rebuilt from scratch. We shifted to using shared data sources which made it easier to produce reports without having to reconstruct the datasets over and again.
How the Power Platform Is Used by Microsoft
Apart from Microsoft’s utilization of the Power Platform, hundreds more customer success stories are accessible online at https://aka.ms/PowerPlatformStories
Power Platform Adoption & Acceleration
There are many tools available here to help your organization adopt and use the Power Platform more quickly:
https://adoption.microsoft.com/en-us/powerplatform
